Privacy Policy

Who we are

Our website address is: www.saleslk.com. This site is owned and operated by SalesLK (Digital Information Technology-Reg. No.GA-07-8530), registered in Sri Lanka. For any inquiries or concerns about this privacy policy, please get in touch with us at info@saleslk.com.

What Personal Data We Collect and Why We Collect It

Comments

When visitors leave comments on the site, we collect the data shown in the comments form and the visitor’s IP address and browser user agent string to aid in spam detection. An anonymized string created from your email address (also called a hash) may be shared with the Gravatar service to verify if you are using it. You can view Gravatar’s privacy policy at https://automattic.com/privacy/. After approval, your profile picture will be publicly visible alongside your comment.

Media

If you upload images, please avoid including location data (EXIF GPS), as this data can be extracted by site visitors from publicly accessible images.

Contact Forms

Information submitted via our contact forms is stored for a period necessary to address customer service requests and is not used for marketing unless consent is provided.

Cookies

To enhance your experience, we use cookies for the following purposes:

  • If you leave a comment, you may choose to save your name, email, and website in cookies, which will last for one year.
  • When you log in, we use cookies to store your login details and screen display choices. Login cookies last for two days, while screen options cookies last for a year.
  • Temporary cookies are set during the login process and are discarded upon browser closure.

More information can be found in our Cookie Policy section.

Analytics

We may use analytics to understand user behaviour on our site better, though no personally identifiable information is stored. Users can opt out of analytics tracking.

Who We Share Your Data With

We work with third-party service providers, such as:
Payment Processors: Necessary payment information, including purchase total and billing details, is shared with PayPal (or the relevant payment provider) to process transactions securely.
Shipping Providers: We share your contact and shipping information to ensure timely delivery of your orders.

How long we retain your data

Data retention periods vary by category:
Comments and User Profiles: Stored indefinitely for ease of follow-up.
Order and Transaction Records: Kept for 2 years to comply with accounting and tax regulations.
Contact Form Submissions: Retained for 3 years for customer service purposes.

Your Rights Over Your Data

You have the right to request an exported file of personal data we hold or to request that we erase any personal data. Note that this excludes data we are obliged to keep for administrative or legal purposes.

Where your data is sent

Visitor comments may undergo spam detection by an automated service, and some data may be transferred outside of Sri Lanka for processing by our third-party providers. All transfers adhere to standard data protection safeguards.

Additional Information

How We Protect Your Data

Data protection measures include encryption, access restrictions, and regular security assessments. Staff training is provided to ensure proper data handling.

Data Breach Procedures

In case of a data breach, we have procedures to inform affected users promptly and notify the necessary regulatory bodies.

Third-Party Data

We may receive user data from advertising partners and service providers for analytics, but such data remains anonymized unless otherwise agreed upon.

Automated Decision Making and Profiling

Our website may use automated systems for targeted marketing based on browsing behaviour. However, these decisions do not affect your rights as a consumer, and you may opt-out by Cookie Policy.

Regulatory Disclosures

Our practices comply with applicable data protection laws in Sri Lanka.

Contact Information

For any privacy concerns, please contact our Data Protection Officer at: info@saleslk.com.

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