Refund and Returns Policy

Last Updated: 26 October 2024

Overview

At SalesLK, customer satisfaction is our priority. Please review our refund and replacement conditions carefully.

1. Eligibility for Refunds or Replacements

You may be eligible for a replacement if:
• The item received is defective, damaged, or significantly different from the description.
• You contact us within 24 hours of receiving the product and provide a video as proof of the issue.

Note: Refunds are only issued if the item is out of stock and cannot be replaced.

2. Reporting Issues

To report an issue, please follow these steps:

  1. Contact Us: Inform us of the issue within 24 hours of delivery by emailing info@saleslk.com or calling the Customer Service Phone Number available in the Invoice.
  2. Provide Video Evidence: Attach a video clearly showing the defect or damage as proof.

3. Return and Replacement Process

Upon receiving your complaint and video evidence:

  1. Confirmation: Our team will review and confirm if the item qualifies for a replacement.
  2. Return Shipping: After confirmation, you will be asked to return the item via post. Shipping costs for the return are the responsibility of the customer.
  3. Replacement: Once we receive the returned item, we will send a replacement to your address.

4. Non-Refundable Items

Some items cannot be refunded or replaced:

  1. Items marked “non-returnable” or “final sale” on the product page.
  2. Items damaged due to misuse or handling by the customer.

5. Need help?

For questions or assistance, please reach out to: info@saleslk.com

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