Last Updated: 26 October 2024
Overview
At SalesLK, customer satisfaction is our priority. Please review our refund and replacement conditions carefully.
1. Eligibility for Refunds or Replacements
You may be eligible for a replacement if:
• The item received is defective, damaged, or significantly different from the description.
• You contact us within 24 hours of receiving the product and provide a video as proof of the issue.
Note: Refunds are only issued if the item is out of stock and cannot be replaced.
2. Reporting Issues
To report an issue, please follow these steps:
- Contact Us: Inform us of the issue within 24 hours of delivery by emailing info@saleslk.com or calling the Customer Service Phone Number available in the Invoice.
- Provide Video Evidence: Attach a video clearly showing the defect or damage as proof.
3. Return and Replacement Process
Upon receiving your complaint and video evidence:
- Confirmation: Our team will review and confirm if the item qualifies for a replacement.
- Return Shipping: After confirmation, you will be asked to return the item via post. Shipping costs for the return are the responsibility of the customer.
- Replacement: Once we receive the returned item, we will send a replacement to your address.
4. Non-Refundable Items
Some items cannot be refunded or replaced:
- Items marked “non-returnable” or “final sale” on the product page.
- Items damaged due to misuse or handling by the customer.
5. Need help?
For questions or assistance, please reach out to: info@saleslk.com